Sunday afternoon:
Me: “Hello, I would like to order 16 pizzas and 24 drinks for tomorrow’s team meeting at Noon!”
The Owner: “Sure, we’ll get it delivered to you tomorrow. I’ll send you the EFT details and please make the deposit by 9am.”
Me: “OK”
The next morning
08:00 The owner sends me the banking details
08:15 I make the funds transfer at 08:15 and send him proof of payment.
09:00 Him: “I am sorry but the money isn’t yet in my account so I can’t deliver the pizza to you.”
10:30 After ranting and raving (denial stage), I order from another place (acceptance) because 25 people are expecting to get free lunch in 90 minutes. The money leaves my account again(~$200)
11:30 Pizza delivery guy is at the gate but security guy won’t let him in.
11:45 After ranting and raving (denial stage), I grab an executive and a golf cart to help me pick up team lunch (back to reality).
12:00 The team meeting starts.
I have just spend eight hours to get 16 pizzas and drinks to this room.
This meal just cost me: $400
Measure of frustration: Infinite
The joy from the team getting a treat for a job well done: Greater than infinite
I have to put on a smile before 25 people walk through the door.
Lessons learned:
1. Never order from this guy again
2. Don’t forget about customer service and set the right expectations
3. Even pizza can cause stress!
4. Keep the promise
5. Smile