If you’re serving a client on a turnkey project, it’s not okay to delay an escalation meeting until the end of the week no matter how busy you are. Especially if the client is rolling out of a new solution in five days. Instead of trying to understand the problem before answering, you suggest yet another call.
The client is unhappy. She cuts you off because you’re not listening to understand. Because you’re just waiting for your turn to speak. You’re not driving action. You are full of excuses.
The client adjourns the meeting, demanding actions from you and your team because you’re getting paid to deliver a solution. No excuses. Just get it done. But get it done right the first time and let’s stop wasting time.