What can we do when the service provider fails and is unable to deliver? The person in charge can’t do the work so he makes circular excuses. The money spent on the provider is wasted. Sunk.
We find out too late…the very people we’ve been berating for failing to deliver, they’re not the problem. They’re suffering just as much. Worse than the rest of us. Their shepherd has failed his flock of hard-workers.
All this time, we’ve been faulting the herd for flying blind, not the Shepherd.
The leader who gives zero Fs about his flock. The leader who knows nothing and can’t be bothered to learn. Doesn’t care to ask questions. And so, everyone under his leadership flairs and fails.
What do we do when they fail and bring others down with them?
We have to fill the gaps once again. If we don’t, we’re just as bad as the lazy Shepherd. Perhaps worse because we see how hard they’re trying. We see how much they want to learn. We see them grasping for straws.
Frustrating? Yes. Annoying? Totally.
But if we care. If we want to succeed, we must do the impossible. We must do what no one else wants to do. We must do the things that others are too afraid to do.
Once fixed, and not patched. Once the strong foundation is built and maintained, the flock can pick up the pieces. They can carry on without their blinders on, no longer leaning on the incompetent.
Once done and done well, our work is done.